She has this uncanny way of engaging the customers that starts with acquainting them with the products and ends with creating a need. She has developed a certain style of conversation that leads you to a dance, a sweet sensational tango of words and one is unknowingly sashayed to closing with a magnificent pose and a sale generated.

Here is your 10 second guide to Samantha’s real life:

She is a caring mother of three. She is an early bird. She is honest, thrifty and dependable. You can always see her enjoying a cup of coffee. Has a heart of a… She was part of the company from ground-up and knows all of the company’s clientele. She has been tested numerous times and has exceeded expectations consistently. She has mastered the closing techniques and is diligent in all things she does and you can almost always expect a perfect outcome when she gets her hands into things. Samantha is our protégée, our role model so it is not a surprise that she is our TOP AGENT.

“Sales are contingent upon the attitude of the salesman – not the attitude of the prospect.”

– W. Clement Stone

Joshua is one of the endearing speakers that are reflected on the way he convey messages to his customers. He treats them with such levels of charm that you will inadvertently succumb to his guise, unknowingly enticed to where he wants you to be. But this guy is sincere and has aimed to deliver with perfection. He has developed a way of responding to inquiry that leaves one contented and satisfied; a very well-trained customer service provider.

Here is your 10 second guide to Joshua’s real life:

He is the youngest of 3 brothers. An excellent cook especially the gourmet one. He sketches. He has certain love of aesthetic. He owns an infectious smile and likes… Armed with his charisma Joshua has cemented his spot as one of our TOP AGENTS. This man has constantly tried to improve himself and was never anxious of learning and correcting himself. His quest for transcendence is contagious and is emulated in the way he handles customer query. He has an enigmatic way of grabbing one’s attention and drawing you to an end that is extremely gratifying that one leaves with a pasted smile on their lips.

“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.”

– Antoine de Saint-Exupery

Zara has this meticulous way of providing straight forward answer. Short, concise and up to the point. She does not twiddle nor tinker and has established a method of simplifying things in laymen’s term. She does not complicate things and she handles customer in a way one unties a rope, removing complexities and laying down a straight path easy to follow like ABC. It will be like riding a train with her fast and precise, only stopping at end points.

Here is your 10 second guide to Zara’s real life:

She is a bread winner. She is a lover of pasta and pesto pizza. Has a shy smile. She is an owl that loves sunset and you would constantly see her surfing. Surfing on… Zara has garnered a spot as our TOP AGENT because of her skill at unraveling a difficult situation. She has such remarkable calm and soothing way of chatting away worries. She listens profoundly to what the customer is saying not just merely the empty words typed on the screen but rather deep what their heart is saying. Always turning what would be a train wreck into a gentle journey; with bumps yes, but an easy glide nevertheless.

“The main thing that you have to remember on this journey is, just be nice to everyone and always smile.”

– Ed Sheeran

A conversationalist that can get anyone to speak their mind, he is not afraid to ask questions and personally give you a dose of his wits. Rendering a good honest conversation where you would feel like you are consulting with a friend never a foe that bombards you with queries that can be oftentimes pushy to the point of boiling. He is the guy you can easily talk to at bars, or at the park, or a long bus ride. A total stranger you’ve met but whom you can easily put your heart’s out.

Here is your 10 second guide to Joe’s real life:

He is in a band. Loves the color black. A good cook especially the delicacies. Good listener. Has a Gigabyte load of music in his pocket all the time. He is a hardcore… This man has a consistent voice garnered through years of experience in the chat support environment. He has

worked all his life in this industry and has such knows the in’s and out’s at the back of his hand. He has a sense of familiarity into beguiling anyone to a jovial conversation which makes him one of our TOP AGENTS.

“A man’s character may be learned from the adjectives which he habitually uses in conversation.”

– Mark Twain

She is an epitome of a carefree soul, very opinionated and has a way of infecting customers with her amicable character. She does not fear a good conversation and is reliable to handle assertive customers. Her skill lies in her notable way of finding answers to tough questions. A proverbial researcher and site navigator, providing  customers with concise and accurate answers that are up to procedures and standards. You can make sure that she will navigate you to the right place at the right time.

Here is your 10 second guide to Samara’s real life:

An eccentric at times (could be DNA kicking in). She speaks her mind. She love’s gourmet coffee and good food. She loves to read books and writes about…She is the master of Q&A the more challenging the inquiry the better for her. She does not bow down to impossibility and being this brave of a person she deserves to be included in the ranks of our TOP AGENTS.

Samara has been a great addition to our team of dedicated agents creating opportunities for the company and its client. She is such a gem to have in our midst.

“Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish.”

– John Quincy Adams

James understands the complexities of things and he shares this knowledge to anyone who crosses his path. You would be humbled with the way he ardently translates such sophisticated technicalities into simple vocabulary, which are made to be comprehended by any ordinary lad. He does not boast of his learning but instead imparts them to his customers and are patient even with the slow ones. Once you finish a chat with this guy you will have ended with an additional insight of things that you would never have expected to learn in the first place.

Here is your 10 second guide to James’ real life:

He loves to walk. He is an insomniac. He is good at eating not cooking. Once he starts working on something he does not stand up until it is done. He is scared of…Learning technical things does not scare him of but rather defy the norms and jumped into them emerging with a few more knowledge to distribute. This brave guy is one of our TOP AGENT as a result of his well-versed  specialized know-how. He is our get-go resident geek for the more technically challenged accounts.

“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man”.

– Elbert Hubbard