Chatsmith Online help you achieve your marketing targets through tailor-fit solutions of your goals. Our approach is to come up with a regular and “specifically made for you” program and customer support. We train our agents to be well adept to the model and mood of your website including the demographics of your website visitors. On top of this, we will work hand in hand with you to increase the number of your customers and convert them into a lifelong client. Through these efforts, it would be a lot easier to achieve your marketing goals.
WHAT ALL THE FUSS ABOUT?
We don’t want you to even think about buying, let alone buy a product that you have no idea about. Here’s a bit of an idea as to what we can do for you.
CONTANTS HIGH QUALITY SERVICE
We believe that the quality of our chats should never fall off nor should remain constant forever.In fact, it is our mission to provide you with consistent high quality chats. To achieve this, we regularly put our agents into training to further boost their efficiency and competency – not only just on the way they handle their job but also on a personal perspective.
EXTENDING THE TIME YOUR VISITOR STAY ON YOUR WEBSITE
Through our proactive chat invites, every site visitor is greeted and gently asked how we can help them. Above all, our agents will exert extra effort to provide excellent customer support in order to convert your site visitor into a paying client. Our agents are trained to identify and work accordingly with different “buying or shopping personalities” of your website visitors. In simple terms, they can efficiently chat with your site visitors and let them experience convenience. And the natural result? More sales or paying clients – and a constant flow of revenues down the road.
IN WHAT WAYS CAN CHATSMITH ONLINE AGENTS HELP YOU?
KEEP “IMPATIENCE“ AWAY
Our proactive chat invites will send a signal that help is just few clicks away. Because of this, impatient site visitors will be less edgy knowing that someone can help them browse over your website and find answers to their concerns.
HUMANIZE YOUR SEEMINGLY “LIFELESS“ WEBSITE
Our Chatsmith Online agents will provide the much needed human touch to your website. Keep in mind that human will mostly prefer buying from a human. And at the same time, most shoppers wants an assurance that what they’re buying is the “right” one.
RECOMMENT OR UP-SELL YOUR PRODUCTS OR SERVICES
Through our agent’s soft skills to bring up your visitor’s current and future concerns, they can set the tone for your visitor’s buying decision – including your products or services that they’ll likely need in the days ahead.
SPAWN CLIENT LOYALTY
By providing great customer service experience, your site visitors will be transformed into loyal clients –and spread the good word about your service and your company.
MAXIMIZE THE POTENTIAL OF YOUR BUSINESS
Customer satisfaction is the perfect ingredient in building a great company image.
QUICK REPLIES TO YOUR SITE VISITORS PRESSING QUESTIONS
When your site visitor’s queries are answered quickly and accurately, it speeds up gaining their trust and confidence.
WHAT ARE THE SPECIFIC TASKS CHATSMITH ONLINE AGENTS DO?
GET OVER THE EDGE!
If you want to get an edge over your competitors (or at least be at part with them) then you can count on our chat support service. It’s a simple yet effective way of providing customer service to your website visitors which in turn tremendously increases your chance of getting their business. Meet every site visitor and don’t give them enough reason to look at what your competitors are offering! Remember that they’re already on your website – so make the most out of it!